Satisfaction at work: past paper questions
Real questions on satisfaction at work
The newest 20 of 92 written questions. Open one to see it on the real paper.
- 9990/32 · May/June 2026 · Q13[4]
Walton’s quality of working life questionnaire (QWL) is given to factory night shift workers. Suggest why the factory night shift workers might have low scores on the QWL.
See it on the paper → - 9990/33 · May/June 2026 · Q11a[4]
Suggest how Rabia can improve the health and safety of her workers, using your knowledge of a study that investigates health promotion in worksites.
See it on the paper → - 9990/33 · May/June 2026 · Q11b[2]
Explain one practical problem that Rabia could have when implementing your suggestion from 11(a).
See it on the paper → - 9990/33 · May/June 2026 · Q16a[6]
Describe the following about attitudes to work: • • workplace sabotage including methods and reasons for sabotage Blau and Boal’s absenteeism and organisational commitment model.
See it on the paper → - 9990/41 · May/June 2026 · Q11c(iii)[2]
Explain one reason for your choice of descriptive statistics. Organisational Psychology
See it on the paper → - 9990/32 · October/November 2025 · Q15a[4]
Suggest two reasons why the JDI is an appropriate measure of job satisfaction of all the workers at Ingrid’s school.
See it on the paper → - 9990/41 · October/November 2025 · Q8a[2]
State two question items from the scale that relate to a fair and appropriate salary.
See it on the paper → - 9990/43 · October/November 2025 · Q11c(iii)[2]
Explain one reason for your choice of dependent variable. Organisational Psychology
See it on the paper → - 9990/43 · October/November 2025 · Q12a[10]
Plan a study using a questionnaire to investigate levels of job satisfaction following a job enlargement. Your plan must include details about: questionnaire technique question format. • •
See it on the paper → - 9990/43 · October/November 2025 · Q12b(i)[4]
Describe this psychological knowledge.
See it on the paper → - 9990/43 · October/November 2025 · Q12b(ii)[4]
Explain how you used two features of this psychological knowledge to plan your study.
See it on the paper → - 9990/33 · May/June 2025 · Q15a(i)[2]
Suggest which one of Belbin’s team roles is most appropriate for Margot, who checks the leaflet. Justify your answer.
See it on the paper → - 9990/33 · May/June 2025 · Q15a(ii)[2]
Suggest which one of Belbin’s team roles is most appropriate for Tricia, who designs the leaflet. Justify your answer. Do not use the team role you suggested in part (a)(i) in your answer.
See it on the paper → - 9990/33 · May/June 2025 · Q15b[2]
Explain one problem with Belbin’s nine team roles.
See it on the paper → - 9990/43 · May/June 2025 · Q11c(iii)[2]
Explain one reason for your choice of sampling technique. Organisational Psychology
See it on the paper → - 9990/32 · February/March 2025 · Q13a[2]
Suggest one reason why her sales staff show high job involvement.
See it on the paper → - 9990/42 · February/March 2025 · Q11c(iii)[2]
Explain one reason for your choice of an ethical guideline that you followed. Organisational Psychology
See it on the paper → - 9990/42 · February/March 2025 · Q12a[10]
Plan a study using a questionnaire to investigate which type of McClelland’s needs is most common in teachers who teach 16–18-year-old students. Your plan must include details about: • sampling technique • type(s) of data.
See it on the paper → - 9990/31 · October/November 2024 · Q16a[6]
Describe what psychologists have discovered about measuring job satisfaction: • the job descriptive index (JDI), and • Walton’s quality of working life (QWL).
See it on the paper → - 9990/31 · October/November 2024 · Q16b[10]
Evaluate what psychologists have discovered about measuring job satisfaction: • the job descriptive index (JDI), and • Walton’s quality of working life (QWL), including a discussion of psychometrics. Evaluation in your answer can include strengths, weaknesses and a discussion of issues and debates.
See it on the paper →
What examiners said
Full mark responses often focussed on how Jaya’s staff could be passionate about books and a love of reading, demonstrating high job involvement. Weaker responses gave a basic suggestion and did not link this to the scenario outlined in the question of being in a bookshop. These were often to state that those with high job involvement preferred to work alone. Some responses suggested it was connec...
— Examiner report, February/March 2025, 9990/32 Q13(a) (Cambridge)
It is essential that ethical guidelines are included in every plan and in this instance ‘ethical guidelines’ was also included as a bullet point. Answers being awarded 1 mark merely stated “participants gave informed consent” without this being done in the plan. Answers being awarded 2 marks explained why participants had to give informed consent (for example) and gave the example of how they had...
— Examiner report, February/March 2025, 9990/42 Q11(c)(iii) (Cambridge)
This question was poorly answered by many candidates. There were three major flaws. First, candidates used an observation of students in a classroom rather than the named method of questionnaire. Second, many candidates used the TAT (thematic apperception test) which is a projective test involving participants explaining what is happening in ambiguous scenes. It is not a questionnaire (as the ques...
— Examiner report, February/March 2025, 9990/42 Q12(a) (Cambridge)
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